support_agent Technical Support
24/7 mission-ready support for elite operators and enterprise teams
Our technical support team provides round-the-clock assistance for mission-critical operations. Whether you're deploying to the field, managing enterprise integrations, or investigating an incident, we are here to help.
Use the options below to troubleshoot quickly, open a support case, or escalate an urgent issue.
handyman Self-Help & Troubleshooting
- Check the in-app Need Help? tool for guided assistance and FAQs.
- Verify network connectivity, VPN, and firewall rules for streaming and API access.
- Collect logs: browser console, API responses, timestamps, user IDs, and steps to reproduce.
cloud_done Platform Status
- Confirm service availability in your region and any ongoing maintenance windows.
- If you suspect a widespread outage, include traceroute/ping results with your ticket.
priority_high Incident Severity & SLAs
- Severity 1 (Critical): Service down or safety risk. Immediate response, continuous engagement.
- Severity 2 (High): Major functionality impaired, workarounds exist. Rapid response.
- Severity 3 (Medium): Degraded experience, non-blocking issues. Business-hours response.
- Severity 4 (Low): How-to questions and minor issues. Best-effort assistance.
mail_outline Open a Support Case
- Include environment, browser/device, steps to reproduce, screenshots, and logs.
- For enterprise tenants, specify company name, affected users, and permissions context.
security Security & Privacy
- Do not share secrets or personal data in tickets. Use redaction where possible.
- Report suspected security incidents through the dedicated security channel.
campaign Escalation
For active, critical incidents impacting safety or operations, flag as Severity 1 when contacting support. Our on-call team will engage immediately.